Customer Service
- About Quality
- We custom design our products to bring you the best quality around. Our materials are hand picked for the best shine, color and effect on your special day. Our satin sashes are 7", an inch wider than our competitors -- this on its own is a real world difference in appearance. Our chair covers are engineered to fit and cover most chair covers completely without exposing the chair's feet. Quality and customer satisfaction are our priority and our feedback shows that!
- Shipping & Delivery
- We ship to the United States, Canada and many other countries. If your country is not listed you can contact us. We ship using UPS. If you require an alternative service, please contact us. If you would like to get a shipping quote, just add the items you wish to purchase to your cart and click "my cart", then follow the directions in the "Estimate Shipping & Tax" section below the cart contents listing. The customer is responsible for any customs charges on import.
- Returns & Replacements
- Returns accepted within 7 after receiving your package. All returns are subject to a 15% restocking fee. Returned merchandise must be in original condition. Shipping & handling is non-refundable. Please note that you must contact customer support to receive a return authorization before it will be accepted.
- If an item is out of stock, we will notify you as soon as it arrives and ships.
- Hold Policy
- In order to place any item(s) on hold we require at least a 50% deposit. This deposit is non-refundable.
- Ordering
- Although we do our best to ship orders on the same day, please allow 1 business day handling time.
- If an item is out of stock, we will notify you as soon as it arrives and ships.
- Payment, Pricing & Promotions
- We accept payments via credit cards such as VISA, Master Card, Discover and American Express. We also accept PayPal payments. For Canadian and USA customers we can accept Money Orders. Please note that US money orders must be of the International type (usually pink color).
- Because we ship worldwide, our prices default to USD. You can change the preferred displayed currency for our prices by creating and logging into your account and selecting the currency you wish to use.
- Viewing Orders
- You can view your order status by logging into your account.
- Updating Account Information
- You can update your account information by logging into your account.
- Contact Information
- You can contact customer support by clicking here.
- Our mailing address is:
- Elegant Perspectives, Inc.
- 1048 Mosley Street
- Wasaga Beach, ON L9Z 2G1
- Canada
- Inquiries: +1 (705) 429 5619
- Our office hours are Mon - Fri 9:00AM - 5:00PM